AVP of Operations
Company: Gentiva Hospice
Location: Yuma
Posted on: March 10, 2025
Job Description:
Our Company:
Heartland Hospice is a member of the Gentiva family - an industry
leader in hospice, palliative, home health, and personal home care.
Our place is by the side of those who need us, offering physical,
spiritual and emotional support to patients and their families so
they may make the most of every moment. We believe that better care
for caregivers and clinicians means better care for everyone, so we
offer ongoing professional training, lower nurse-to-patient ratios,
and comprehensive benefits for eligible employees. Here, you'll
join gifted colleagues who make a lasting difference in people's
lives every day.
Overview: We're looking for an Area Vice President of Operations to
join our team overseeing our branches in our Desert region which
includes the following locations: Sun City AZ, Gilbert AZ, Casa
Grande AZ, Marana AZ, Tucson AZ and Green Valley AZ.
You must have a minimum of 3 years of hospice or home health,
multi-site/regional, executive leadership to be qualified for this
position. You MUST live within a commutable distance to our Desert
region branches (Sun City AZ, Gilbert AZ, Casa Grande AZ, Marana
AZ, Tucson AZ and Green Valley AZ) or be willing to relocate to
that area.
The Area Vice President of Operations is responsible for assisting
in the development, implementation and evaluation of operational
policies and procedures, delivering quality patient care and family
services programs in a cost effective manner and to represent the
company in the community.
You will report directly to the VP of Operations within a specific
state/region.
- You'll be responsible for leading the development,
implementation and evaluation of operational policies and
procedures for offices in an assigned territory
- You'll direct and coordinate the Operational Functions for
offices within your region
- You'll be traveling regularly to your regional
offices/branches
- You'll be working side-by-side with your clinical and
operational team to promote our hospice services and solidify the
highest quality patient care in a cost effective manner Job
Responsibilities:
- Adheres to Organization's Policy and Procedures
- Assists department in carrying out various programs and
procedures
- Acts as a role model within and outside the Company
- Performs duties as workload necessitates
- Maintains a positive and respectful attitude
- Communicates regularly with supervisor about Department
issues
- Demonstrates flexible and efficient time management and ability
to prioritize workload
- Consistently reports to work on time prepared to perform duties
of position
- Participates in administrative staff meetings, committees, and
special projects
- Recommends new approaches to effect on-going continual
improvements to policies, procedures, and documentation
- Maintains compliance with federal and state regulations
- Performs other related duties as required and assigned
- Consistently promotes the company's core values
- Completes required Compliance annual training Essential
Functions of Position
- Directs and coordinates the Local Functioning of Operational
Functions
- Assists in assuring that the hospice meets and exceeds all
applicable regulatory requirements or agencies and assumes
responsibility for the readiness of the hospice all inspections,
surveys, and review-including state licensure, federal
certifications, and accreditations by implementing the company's
systems, policies and standards
- Assures policies in the following manner:
- Supervises the compliance of all administrative functions and
policies with applicable regulatory agencies - i.e., keeping
personnel records up-to-date for Medicare surveys.
- Maintains updated copies of all applicable regulations,
statutes, and policies and procedures.
- Coordinates with the appropriate corporate staff, Medical
Director, Clinical Manager, and Executive Director or Administrator
all activity necessary to assure readiness in the hospice for an
on-site survey by applicable regulatory agencies.
- Develops and expands revenue performance
- Develops and maintains key relationships with hospitals,
nursing homes, physicians, and other healthcare organizations based
on the corporate business plan and revenue budgets
- Manages the implementation phase of contracts to assure that
discharge planning and case review functions are understood and
agreed to by contracting institutions; and, also implemented with
positive results to the hospice according to applicable state and
federal law.
- Establishes collegial, on-going relationships with the key
officials of contracting entities - including those who have line
authority over discharge planning personnel - to promote the smooth
and efficient functioning of such contracts.
- Responsible for supervision of day-to-day operation of program
including, but not limited to, the following:
- Financial Management
- Employment Process
- Quality Assurance/Quality Improvement
- Payroll
- Admissions
- Medical Staff
- Systems Operations
- Business Plan
- Human Resource Policy
- Staff Development
- Responsible for the Patient and Family Services Program Takes
overall responsibility for the clinical services function at the
Hospice including the home, hospital settings, nursing homes, and
other locations. Handles overall management of the Volunteer
Program including supervising the director of volunteers.
Assures the performance of the volunteer and bereavement programs
in compliance with the local work plan developed with corporate
staff. Assumes the role of official spokesperson for the company in
the community; manages public relations, generates and responds to
all opportunities for media requests in coordination with the
corporate communication department, and assures the handling and
resolution of any complaints from patients, families, and the
public. Participates in the coordination of all aspects of the
patient's hospice care and in the hospice's quality assessment and
performance improvement program.
About You:
- Qualifications:
- Familiarity with state and federal guidelines and
regulations
- Multi-site leadership experience
- Working knowledge of budget development, financial profit/loss
process, and human resources.
- Ability to work with confidential information
- Well organized and confident to work independently, but is a
team player
- Ability to communicate clearly to remote field, mid-level, and
executive staff
- Exercises professional judgment and demonstrates good
problem-resolution skills
- Very comfortable working with multiple online and computer
applications
- Ability to balance multiple tasks and manage conflicting
priorities
- Strong follow-up skills
- Education/Experience:
- RN Degree highly preferred; Bachelors' degree in Business
Related field may be considered
- Five years previous healthcare managerial experience required
of which 3 years have been in hospice or home health,
multi-site/regional, executive leadership is required.
- Unencumbered and active RN license in state of residence if RN
We Offer:
- Comprehensive Benefits Package: Health Insurance, 401k Plan,
Tuition Reimbursement, PTO
- Opportunity to Participate In a Fleet Program
- Competitive Salaries
- Mileage Reimbursement
- Professional Growth and Development Opportunities Legalese:
- This is a safety-sensitive position
- Employee must meet minimum requirements to be eligible for
benefits
- Where applicable, employee must meet state specific
requirements
- We are proud to be an EEO employer
- We maintain a drug-free workplace Location: Heartland
Hospice
Keywords: Gentiva Hospice, Yuma , AVP of Operations, Other , Yuma, Arizona
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