Mobile Associate - Retail Sales, Bilingual
Company: T-Mobile USA, Inc.
Location: Yuma
Posted on: March 7, 2025
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Job Description:
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures
that employees get the same big love we give our customers. All
team members receive a competitive base salary and compensation
package - this is Total Rewards. Employees enjoy multiple
wealth-building opportunities through our annual stock grant,
employee stock purchase plan, 401(k), and access to free,
year-round money coaches. Thats how were UNSTOPPABLE for our
employees!Job Overview
Mobile Associates (MA) work as a member of a Retail Team of Experts
to bring the T-Mobile brand to life. They're brand ambassadors who
build energy and excitement around our products and services. They
are passionate about the connected world and thrive in a fast-paced
environment, where technology innovations, customer needs, and the
Retail experience are continuously evolving. They immerse
themselves in significant connections with our customers, and their
ability to build new and deepen existing relationships is unmatched
across the wireless industry. They continuously work to build
expertise in uncovering our customers' needs and have a passion to
educate, demonstrate and recommend device and service solutions.
This role is a learning role, where new associates are working with
their team and proactively building skills and proficiencies, in
preparation for the next level up as a Mobile Expert. As a Mobile
Associate, you will be required to successfully complete new
employee training.Job Responsibilities:
Helping customers pick up right where they left off in their
shopping journey, whether online, through Customer Care or
in-store.
Exploring individual needs and providing hands-on demonstrations of
the latest and greatest technology in-store.
Side-by-side selling to find personalized solutions beyond the
bare-bones device and service plan that keep our customers
connected to the people and lifestyle they love, including anything
from unique accessories cutting-edge IoT devices.
Approaching service and sales needs with composure, integrity and
compassion.
How our ever-expanding coverage stacks up in our customers
neighborhood, providing them with a lightning fast LTE network
Why T-Mobile plans and services will let our customers live
unlimited, feel the love, stay connected and go further.
Completes training on T-Mobile in-store experience, new skills and
processes, knowledge of systems and reference resources.
Makes the most of their time on shift, consistently seeking out
information between customers, learning about innovations in
wireless and technology.
Collectively own the customer experience and resolve issues,
creating a seamless, run-around-free environment.
Successfully identify and handoff small business leads.
Support team initiatives and create an inclusive environment
Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Hourly Base Pay: $16.50Within the first 90 days working at
T-Mobile, Mobile Associates receive on-the-job training and are
eligible for incentive pay while completing training milestones.
Once completed, Mobile Associates promote to the Mobile Expert role
and become eligible for an annualized incentive target of
$18,000/year. Actual incentives vary based on performance and
full-time status. All employees at T-Mobile, are guaranteed to earn
$20/hour inclusive of base pay and incentives. And since we are ALL
owners, EVERY employee at T-Mobile is eligible for an Annual Stock
Grant.At T-Mobile, our benefits exemplify the spirit of One Team,
Together! A big part of how we care for one another is working to
ensure our benefits evolve to meet the needs of our team members.
Full and part-time employees have access to the same benefits when
eligible. We cover all of the bases, offering medical, dental and
vision insurance, a flexible spending account, 401(k), employee
stock grants, employee stock purchase plan, paid time off and up to
12 paid holidays - which total about 4 weeks for new full-time
employees and about 2.5 weeks for new part-time employees annually
- paid parental and family leave, family building benefits, back-up
care, enhanced family support, childcare subsidy, tuition
assistance, college coaching, short- and long-term disability,
voluntary AD&D coverage, voluntary accident coverage, voluntary
life insurance, voluntary disability insurance, and voluntary
long-term care insurance. We don't stop there - eligible employees
can also receive mobile service & home internet discounts, pet
insurance, and access to commuter and transit programs! To learn
about T-Mobiles amazing benefits, check out .Never stop
growing!
As part of the T-Mobile team, you know the Un-carrier doesnt have a
corporate ladderits more like a jungle gym of possibilities! We
love helping our employees grow in their careers, because its that
shared drive to aim high that drives our business and our culture
forward. By applying for this career opportunity, youre living our
values while investing in your career growthand we applaud it.
Youre unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions
concerning the employment relationship will be made without regard
to age, race, ethnicity, color, religion, creed, sex, sexual
orientation, gender identity or expression, national origin,
religious affiliation, marital status, citizenship status, veteran
status, the presence of any physical or mental disability, or any
other status or characteristic protected by federal, state, or
local law. Discrimination, retaliation or harassment based upon any
of these factors is wholly inconsistent with how we do business and
will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an
individual with a disability and need reasonable accommodation at
any point in the application or interview process, please let us
know by emailing or calling . Please note, this contact channel is
not a means to apply for or inquire about a position and we are
unable to respond to non-accommodation related requests.Required
Keywords: T-Mobile USA, Inc., Yuma , Mobile Associate - Retail Sales, Bilingual, IT / Software / Systems , Yuma, Arizona
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